Refund & Cancellation Policy

1. Our Delivery Guarantee

2. When Refunds Are Not Available

• Change of travel plans, rescheduled visa appointments, or similar changes on your end are not eligible for a refund once an order is placed, since your reservation is prepared and delivered right away.
• Once your order has been placed and is being processed, it can’t be cancelled for a refund. If it hasn’t started processing yet, contact us and we’ll happily apply the amount toward a future order instead.
• Errors made at booking (incorrect names, dates, or passenger details) must be reported within 5 minutes of placing your order — after this window we’re unable to make changes, and the reservation will already be underway.

3. Duplicate Payments

If a technical issue causes you to be charged more than once for the same order, you’re entitled to a full refund of the duplicate charge. Contact us with your order details and we’ll process it promptly.

4. Ticket Validity & Replacements

Reservation validity can occasionally vary at the airline’s discretion, and we can’t guarantee an exact expiry window. If your reservation expires unexpectedly within 2–4 days of issue, we’ll issue one replacement reservation at no charge. If a replacement also expires unused, we’re unable to provide a further replacement, refund, or adjustment.

5. How Refunds Are Processed

• Refunds are issued to your original payment method.
• Processing typically takes 10–15 working days, in line with standard payment provider timelines. This can’t be expedited to a shorter window, as it follows our payment processor’s own procedures.